Our complete IT Maintenance
contracts are ideal for the small to medium size business which require or
occasionally require a technician to maintain their infrastructure and provide preventive
maintenance. With these contracts our clients receive all of the desktop
support, peer to peer network support, and technical support that they would
receive if they employed an IT manager, however our contracts cost a fraction of
an employee but still provides a level of support a modern company requires.
We provide support via email,
telephone and by remote access. In the case of an emergency we aim to be onsite
in under 4 hours, often within the hour, but in most cases we can do remedial
work remotely which means you can be up and running very quickly.
Our contracts are ideal when you
have 3 or more desktops, or when the system is starting to age and the risk of
failure becomes greater.
The key benefits of a
maintenance contract are as follows;
Peace of mind - you get on with
Regular site visits - we come to
you every month
Proactive fault finding. Once we
know your system we can monitor it
Regular updating such as Windows
Update, Anti Virus and Spyware removal
We offer two types of support..
Remote Support: Simple, cost
effective, always someone on the end of a phone for those 'how do I do'
Full Support: Complete package
of support, on site visit per month, remote monitoring of system, peace of mind.
If you interested in call out
only, please look under 'support' and then your sector
Remedy IT Ltd provides
Professional Indemnity and Public Liability insurances up to £1m and is a member