Maintenance

Our complete IT Maintenance contracts are ideal for the small to medium size business which require or occasionally require a technician to maintain their infrastructure and provide preventive maintenance. With these contracts our clients receive all of the desktop support, peer to peer network support, and technical support that they would receive if they employed an IT manager, however our contracts cost a fraction of an employee but still provides a level of support a modern company requires.

We provide support via email, telephone and by remote access. In the case of an emergency we aim to be onsite in under 4 hours, often within the hour, but in most cases we can do remedial work remotely which means you can be up and running very quickly.

Our contracts are ideal when you have 3 or more desktops, or when the system is starting to age and the risk of failure becomes greater.

The key benefits of a maintenance contract are as follows;

Peace of mind - you get on with your work

Regular site visits - we come to you every month

Proactive fault finding. Once we know your system we can monitor it

Regular updating such as Windows Update, Anti Virus and Spyware removal

We offer two types of support..

Remote Support: Simple, cost effective, always someone on the end of a phone for those 'how do I do' questions

Full Support: Complete package of support, on site visit per month, remote monitoring of system, peace of mind.

If you interested in call out only, please look under 'support' and then your sector

Remedy IT Ltd provides Professional Indemnity and Public Liability insurances up to £1m and is a member of PCG.